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Evidence Guide: CHCINF604D - Manage the organisation's information systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCINF604D - Manage the organisation's information systems

What evidence can you provide to prove your understanding of each of the following citeria?

Identify and address information requirements

  1. Identify information requirements in terms of their relevance to organisation and worker goals and objectives and expected outcomes for clients
  2. Collect and analyse relevant information and use to inform decision-making
  3. Identify, utilise and periodically evaluate sources of relevant information
  4. Identify, evaluate and implement options for information collection and dissemination so maximum use is made of the organisation's resources and of the community
Identify information requirements in terms of their relevance to organisation and worker goals and objectives and expected outcomes for clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and analyse relevant information and use to inform decision-making

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, utilise and periodically evaluate sources of relevant information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, evaluate and implement options for information collection and dissemination so maximum use is made of the organisation's resources and of the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise day to day processes for collection, use, storage and dissemination of information

  1. Elicit, monitor and verify issues arising from day to day operation of information systems
  2. Provide staff with information about relevant policies and procedures including confidentiality, ethics and security protocols, and advise management of any breaches
  3. Provide advice on complex information requests as required
  4. Develop, implement and evaluate processes and appropriate administrative procedures for dealing with information requests and exchange
  5. Contribute to design of administrative procedures and policies
Elicit, monitor and verify issues arising from day to day operation of information systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff with information about relevant policies and procedures including confidentiality, ethics and security protocols, and advise management of any breaches

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice on complex information requests as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, implement and evaluate processes and appropriate administrative procedures for dealing with information requests and exchange

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to design of administrative procedures and policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and manage systems to record, store, process and distribute information

  1. Develop and implement strategies to ensure all aspects of information collection and storage, dissemination and disposal comply with relevant organisation and statutory requirements
  2. Periodically re-evaluate methods used to record and store information for effectiveness, efficiency, security and integrity, and introduce new methods as necessary
  3. Analyse any substantial breakdowns in recording, storing and accessing information for cause and effect, and take corrective action to minimise impact
  4. Establish and implement systems to ensure appropriate availability of information for clients and the organisation
  5. Monitor currency, validity and usefulness of information and take appropriate actions for disposal or storage
  6. Investigate available technology and analyse for application to day to day and specific operations
  7. Inform staff appropriately about correct use of equipment in accordance with manufacturer's specifications and work health and safety (WHS) guidelines
  8. Investigate staff access to training and operation of current and emerging technology and integrate into planning for day to day operations
  9. Monitor application of correct operating and safety procedures on a regular basis and improve work practices as required to ensure compliance with OHS and other guidelines
Develop and implement strategies to ensure all aspects of information collection and storage, dissemination and disposal comply with relevant organisation and statutory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Periodically re-evaluate methods used to record and store information for effectiveness, efficiency, security and integrity, and introduce new methods as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse any substantial breakdowns in recording, storing and accessing information for cause and effect, and take corrective action to minimise impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and implement systems to ensure appropriate availability of information for clients and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor currency, validity and usefulness of information and take appropriate actions for disposal or storage

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate available technology and analyse for application to day to day and specific operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform staff appropriately about correct use of equipment in accordance with manufacturer's specifications and work health and safety (WHS) guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate staff access to training and operation of current and emerging technology and integrate into planning for day to day operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor application of correct operating and safety procedures on a regular basis and improve work practices as required to ensure compliance with OHS and other guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support and supervise the development of information and educational resources

  1. Develop guidelines for production of educational and informational resources in consultation with clients and stakeholders
  2. Recruit appropriate expertise to develop designated information and educational resources to optimise their impact
  3. Provide opportunities for users of organisation information to advise on development of information and educational resources
  4. Incorporate relevant cultural considerations in the development of information/education resources
Develop guidelines for production of educational and informational resources in consultation with clients and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recruit appropriate expertise to develop designated information and educational resources to optimise their impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide opportunities for users of organisation information to advise on development of information and educational resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incorporate relevant cultural considerations in the development of information/education resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communications systems

Assessment must include all aspects of managing the organisation's information systems

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Application of information technology

Work analysis models/systems

Relevant policy and procedures and work systems

Systems analysis models/theories

Relevant legislation

Relevant current and emerging information technology

Consultation processes and techniques

Communication dissemination models

WHS policies and procedures

Essential skills:

It is critical that the candidate demonstrate the ability to:

Assess information requirements

Design work systems that integrate technology

Design/assess training to support introduction of new technology in work practices

Demonstrate knowledge of applicable organisation and legislative requirements

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

assessment, review and evaluation

analysis

planning

consultation/facilitation

report writing

application of current/emerging technology

communication/dissemination strategies

supervision

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

The contexts for managing information systems include:

Management of a work unit/major program area

Managing information systems will be carried out within requirements established by:

Commonwealth and state legislation

Organisation policy and procedures

Relevant program standards

Informal and formal arrangements with government, non-government and other service providers to obtain information relating to clients and services

Computer based recording systems

Electronic banking

Financial and technological resources required for system may include:

Manual filing systems

Computerised filing software and hardware

Information requirements may be identified by:

Monitoring work output and relationship with obtaining outcomes

Assessing availability of statistics to assist in monitoring workload

Setting up dialogue with workers/supervisors about how to improve work practices through the use of information technology

Establishing systems to obtain information includes:

Assessing available technology and its application to work practices

Identifying and preparing submissions for resources needed for new systems

Identifying training needs associated with implementation of new systems and either developing training to support this or investigation of possible training service providers